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1. How do I
avail senior citizen discount while booking train e-tickets?
While booking the ticket,
the discount is automatically factored in based on the age of the passengers
entered in the form.
2. Can we
make online bookings for special fare group bookings such as national
players?
No, these bookings have
to be made from the railway counter.
3. Can I book
a complete coach/bogie online?
No, we can only reserve a
maximum of 6 seats at a time online. For coach bookings, the passenger must
go to the railway counter along with a letter stating the purpose of making
a coach booking.
4. Can we
cancel train tickets once chart has been prepared?
No, we can't cancel
ticket once chart prepared but we file TDR and claim refund if the journey
has not been undertaken. TDR process may take upto a few months.
5. Can I
cancel e-ticket off-line on railway reservation counter?
Cancellation of e-tickets
is only possible online.
6. I had
booked tickets for two people, now I want to cancel only one. Is partial
cancellation possible?
Yes, the online
cancellation facility is available for both full and partial cancellation
7. Can I
amend a booking in case I misspell the name on the ticket?
No, the ticket will need
to be canceled and re-booked in case the name is misspelled.
8. Can I
transfer a ticket in someone else’s name?
The transfer to another
passenger name is possible only if any of the blood relative wants to travel
in place of booked passenger. This can be done by approaching the nearest
railway reservation counter with booked passenger’s e–ticket printout and
valid photo ID proof and photo ID proof of the blood relation who is willing
to travel in place of booked passenger. Such amendments can be made up to 24
hours before the train’s scheduled departure. However, making such a change
is entirely up to the discretion of the concerned railway authority.
9. How many
days in advance can I reserve my ticket?
You can reserve your
ticket 90 days in advance, excluding the date of journey at the train
originating station. At intermediate stations where the train arrives the
following day, reservation can be done 91days in advance. In the case of
some intercity day express trains, the advance reservation period is less.
10. Can I
claim refund, if I had to travel in a lower class, even though I had a
higher class ticket?
If you were forced to
travel in a lower class for want of accommodation, you can get a refund of
difference of fare between fare paid and fare for the class actually
traveled. This refund should be claimed within 2 days of the date of issue
of the certificate (excluding the date of issue) of the arrival of the train
at your destination. To claim this refund, you will need to submit your
ticket along with the certificate issued by the Traveling ticket Examiner.
11. Will I be
able to get a refund if I do not wish to travel due to late running of
trains?
If your train is running
late by more than three hours, you can get a refund of full fare paid by you
without any deductions. You can claim this refund at the journey commencing
station within the maximum time limits mentioned earlier.
12. How much
refund shall I get in case I cancel my ticket booked under Tatkal Scheme?
Cancellation before 24
hours than 25% will be refunded with in 24 hour refund will be ‘0’. However,
in case the Railways is not able to provide the Tatkal coach, full refund
including Tatkal charges, will be paid to the passengers. Full refund
including Tatkal charges, is also admissible in case you do not wish to
travel due to the departure of the train being delayed by over three hours.
13. How many
berths can be booked under the Tatkal Quota?
We can book up to maximum
of six berths for himself and his family members. If the identity card
holder cancels his journey, all berths reserved by him will also be
cancelled and no refund will be given on the entire ticket.
14. Can I
change the Boarding Station?
Yes, you can. All you
have to do is submit a written request to the station manager of the
Original boarding station or contact your travel agent, at least 24 hours
before the departure of the train. However, no refund is permissible for the
unused portion of the journey. Such changes can be made only once.
Air Booking FAQ’s
1. At what
age is someone eligible for a child airfare?
Children less than 2
years of age at the time of travel are referred to as 'infants' for the
purposes of air travel. Children aged between 2 and 11 years of age at the
time of travel are referred to as 'children' for the purposes of air travel.
Infants do not occupy a seat and are usually charged about 10% of the adult
air fare. If a seat is required, then child fare will apply. Child fare
discounts vary from airline to airline.
2.
Can I cancel/amend a booking?
Yes, you can cancel/amend
your booking but subject to the cancellations rules as mentioned at the time
of booking. Some airfares are non-refundable and non-changeable and airline
charges/cancellation fees may apply. Please review the rules carefully at
the time of booking.
3. How much
currency can I take with me?
The amount of foreign
currency you can take is limited to a maximum of US$ 10,000 per person as
per the RBI guidelines.
4. When should I
take travel insurance?
Getting travel insurance for
international travel is highly recommended. Prior to flying out of the
country / city you are strongly advised to ensure you have a valid travel
insurance covered for your entire travel period. Please contact Aadya
e-Travel representative to learn about the most suitable insurance plan.
5. Can I get
visas through Aadya e-Travel?
Yes, Aadya e-Travel
provides visa assistance for most destinations. We will assist you in
completing your documentation and submitting it in the embassy. Aadya
e-Travel does not provide any guarantee on issuance of visas.
6. What are
coupons? How can I purchase coupons?
Coupon is a piece of
printed document which allows you to pay less money than might be required
to purchase a travel ticket. Coupons can be redeemed only for full fare
seats. Different coupons need to be purchased for business class and for
economy class. You can purchase coupons from Aadya e-Travel by providing
details such as Name of travel, tentative dates of travel etc. Coupons can
be valid anywhere from 3 months to 1 year.
7. Can I book
LTC travel through Aadya e-Travel? What is the process for it?
Yes, we provide LTC
travel. In order to book LTC travel, we need a letter on your company
letterhead with travel details and your Employee identity card.
8. I missed
my flight at the airport. Can I get a refund?
If you missed your flight
at the airport you have to contact our Reservation Executive for the refund.
We will file for a “no show” with the airline and try to get your refund
processed.
9. My flight
was canceled due to bad weather. Will I get a full refund? What is the
process for claiming that refund?
If your flight got
canceled due to bad weather you will get full refund. Firstly, you need to
get your air ticket at the airline counter. Then you need to send the hard
copy to Aadya e-travel executive for further process.
10. Is there
a discount for senior citizens in air tickets?
Yes there are discounts
upto 60% for senior citizens in air tickets. Discount vary across airlines.
In order to avail the discount, the ticket needs to be booked directly at
the airline counter.
11. Can I
purchase an open ticket through Aadya e-Travel? If so, what is the process?
Yes, you can buy open
ticket through Aadya e-Travel subject to availability of open ticket on the
required segments.
12. My name
has been misspelled on the ticket? What should I do?
If there is a minor
misspelling, you can contact us and we can put a remark in your reservation.
Based on it, you may be allowed to board your flight based on your photo ID
proof. However, in some cases you may be denied entry and in order to avoid
any risk, we recommend that you cancel and rebook your tickets with the
correct name.
13. I need to
cancel my air ticket after office hours? How can I do it?
You can contact us on our
mobile numbers or you can call the airline directly and cancel your ticket.
Then send us an email with your ticket details so that we can claim your
refund.
14. I
canceled/rescheduled my tickets directly at the airline counter. How can I
claim the refund since Aadya e-Travel has made the booking?
If you cancel your travel
ticket at the airport counter, you have to send us the airline stamped hard
copy and then we will process the refund. If you reschedule the ticket, you
need to pay the charges at the airline counter itself.
15. Can Aadya
e-Travel make group bookings? If yes, what is the process?
Yes, Aadya e-Travel makes
group bookings. In this case, you need to provide
the complete information like full name of all passengers as per the
passport along with the age of the children (if any) and others mandatory
information. |
